At APS Student, we own and manage all of our properties.
We want your stay in Lincoln to have a home from home feeling. It is important to us that your stay is a part of what we hope will be a happy experience of University Life in Lincoln.
APS ensure a genuine 24/7 emergency helpline, which will be answered by us personally and not by a call centre.
We will provide a personalised service; we acknowledge that all of our students are individuals and will continue to set high standards based on individual needs. We’re always just a phone call away, whatever your problem may be. We have extensive experience in assisting and resolving any problems that can arise within a student property.
All our properties are exclusively for students – Contact us to see how we can help find the perfect student accommodation!
Why not follow us on our socials?
Instagram: @apsstudentlincoln
Facebook: APS student
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Lincoln’s Finest Student Accommodation Homes and Apartments – APS Student Properties
Complaints Procedure
We are committed to providing a high standard of service. If you are dissatisfied with any aspect of our service, we encourage you to let us know so that we can investigate and resolve the matter promptly and fairly.
Complaints can be submitted by email, telephone, or in writing. We will acknowledge receipt of your complaint within 1 working day and provide you with a formal response within 5 working days. If you are not satisfied with the outcome, we will advise you of any further steps available to you. Where your complaint concerns a member of staff, that colleague will form no part of the complaints procedure.
To make a complaint, please contact us at info@aps-student.com
If you have exhausted our internal complaints procedure and remain dissatisfied, you may be entitled to refer your complaint to the ANUK/Unipol National Code’s independent Codes Complaints Investigator (CCI). Further information on eligibility and the complaints process can be found on the National Code website which can be found via https://www.nationalcode.org/national-code-complaints-process
APS Student vs Lincoln Student Accommodation Agents
| APS Student | Agents |
|---|---|
| APS 100% own and manage all our properties. | Agencies just let the properties and sometimes manage them on behalf of a landlord. |
| Financial interest in the property ensures the condition is kept to the highest standard. | Agencies do not own the property, therefore, cannot control the upkeep and condition. |
| Personal and caring service from small and professional business, contactable 24 hours a day. | Agency staff leave work behind once the office is closed. |
| 24 hours emergency number answered by APS Staff and not a call centre. | Agencies use out of hours call centres to take the calls, where messages will be taken and not dealt with until the following working day. |
| All properties offer the same level of service and products, making it much easier to understand what you are getting. Then you can simply just look at the location and the house. | Agencies have to advertise what the landlord wants to include making each property different depending on the landlord. This can be difficult for the potential tenant to understand what is included. |
| APS can tailor contract lengths in certain properties to suit your requirements. | Agencies have to maximise the contract lengths up to 51 weeks in some cases. |
| Any repairs which require decisions are dealt with promptly. | Agencies have to seek quotations, then authorisation from the Landlord before works can be started, which can create long delays for tenants. |
| No security deposit or application fees. | Most agencies ask for a security deposit to secure a property and charge application fees, both of which can be difficult to find on a student budget. |
| APS can deal with individual requirements personally, whether it be relating to the property or finance. | Agencies are required to provide the Landlord with the rent as per the agreement. |
